General
The following terms apply for all orders. They are displayed online and are considered accepted when you place an order. When you place an order you also acknowledge the prices that are displayed online. Additional agreements are only valid if they come in writing from us. Otherwise they are not binding, even if we do not expressly oppose. Once you place an order online you receive a confirmation email confirming your order and total.
Prices
The displayed prices are not binding. In case of obvious mistakes, e.g. error and typos, we reserve the right to bill the correct price. In such cases you can withdraw from your order. Specials are not cumulative with other discounts, unless it is mentioned otherwise. The special discounts are deducted directly from the total on the invoice. All prices are subject to change without prior notice.
Payment
Main payment method on this website is currently PayPal; however you do not need to have a PayPal account to use a major credit card. Most major credit cards are accepted by the PayPal system. In case of late payment, interest and expenses for collection are due, notwithstanding other claims. For pick up orders in the Greater Toronto Area COD (Cash on Delivery) is accepted for repeat customers only.
Money Back Guarantee
Complaints about the merchandise are to be directed in writing to our office within one week. In case of a damaged delivery, notify the shipper at the time of delivery on the receipt and us as soon as possible.
Please get a return permission before returning merchandise. Postage for returns is to be paid by the customer.
If you have a justified complaint about a product, we reserve the right to replace, refund or correct the merchandise. Other claims are ruled out. We do not accept liability for consequential damage.
You have a 30 day money back guarantee after receiving the merchandise. You do not need to justify your return. You can make use of your money back guarantee by sending your merchandise back to:
Wellbasics.com
2369 Kingston Rd. East
P.O. Box 28056
Toronto, Ontario
M1N 1T0
Tel: 1.888.635.4640
Fax: 1.416.238.6550
E-Mail: info@wellbasics.com
You must return the merchandise within 30 days. Between our shipping the merchandise and our receiving it back, a time of no more than 45 days must have elapsed, including all transports. The risk of shipping the merchandise back is with you. If you want to go the safe route, ship the parcel registered. The credit to your account is done right after receiving the merchandise back. If we do not have a credit card for you, we send you a check or transfer the money to your account, whatever is more convenient for us.
The merchandise must be in original intact packaging and not damaged or worn. Merchandise with a short shelf life is exempt from the money back guarantee, if they were purchased in the course of a special.
Warranty
We incessantly work towards improving our units. Technical changes can therefore take place suddenly without announcement. The functionality of the units is guaranteed for two years. If you have a defunct unit please contact customer service. It is often not necessary to return the unit. Replacement parts are shipped free of charge. Defective units are repaired or replaced, but parts that are expected to wear and tear with normal use, such as the wrist bands for the zapper, do not fall under warranty.
Many of the products offered by us are natural products and their properties can change from batch to batch. For nutritional supplements, we guarantee at least 5 months to expiration. With specials we guarantee at least 2 months to expiration unless something else was indicated in the special. The expiration date applies to appropriate storage.
Ownership of Merchandise
We reserve the ownership of the merchandise until delivery and full payment of the merchandise. All deliveries pertaining to one order are considered one legal transaction. We must immediately be notified of any distraint, seizure or other interference without property rights through third parties, and provided the papers needed to protect our interests.
In case of sale to a third party, the customer must pass on the reservation of property to the new party. The claims towards the third party must be ceded to us to the unpaid amount, regardless of whether the merchandise has been altered in any way. Cession of the claims towards third parties does not free the customer from liability for the amount owed. We must be notified of any resale to third parties of the merchandise. If the contract is not observed by the customer, especially when outstanding debts are not paid, we have the right to reclaim the merchandise and the customer must surrender it. Reclaiming the merchandise does not free the customer from responsibility for any damage that arises from the contract. The customer must not pawn the merchandise, or use it as collateral, as long as we have any property rights to it. Executors must be told of our property right.
Legal Domicile
If one or more clauses of these terms of business become invalid, the rest of the terms are still in place. The invalid clauses are replaced by the general pertinent legal clause or by a clause that is valid but complies with the original intentions of the invalid clause. Any disputes arising hereunder will be settled before a competent court of law at the domicile of our company. The customer can be sued at his domicile, also.
International Shipping
The shipper ensures that the merchandise contains a correct customs invoice for import into other countries. Every country has its own rules with regards to importation of nutritional supplements and devices. It is the customer's responsibility to make sure they comply with any local requirements for import. We cannot be held responsible for import duties; or if customs refuses to let the merchandise enter, destroys it or sends it back. No refund can be given if merchandise is not returned to us. If merchandise is returned, for example when the recipient refuses to pay customs duties, then we can only refund the merchandise in good condition without shipping cost and minus any incurred costs such as shipping the products back to us, storage fees etc. If any documentation is requested for the importation of the products, we will provide it if what is required can reasonably be expected from a manufacturer of nutritional supplements and devices.
Protocols Enclosed
The enclosed protocols are provided for educational purposes only and should not be treated as a substitute for the medical advice of your own doctor or any other health care professional. We are not responsible or liable for any actions or diagnosis made by a user based on the content of the educational directions enclosed. We encourage you to consult with your health care professional, do personal research and check all our ingredients against a reference book before consuming any of our products.
Tamper Evident
Do not use any of the products you receive if either the outer neck band or the inner seal is broken. Please read the important notes on every product sold on this website. Consult the directions on the every product's package as well as your health care professional regarding usage for adults and children. Keep all products out of reach of children.
Disclaimer Notice
Although some of us or our customers may be interested in the research and statements of Dr. Hulda Clark, this company, its web site and owner do not adopt any health or disease related claims based on her work or otherwise. Please note that reference to Dr. Clark's findings does not necessarily imply that these findings have been corroborated by other scientists. Other scientists may disagree. Statements on this website have not been evaluated by Health Canada or the U.S. Food and Drug Administration. Products offered on this website are not intended to diagnose, treat, cure or prevent any disease. We do not make any promises with regards to products mentioned.
Please Note: in the US the Zapper (a.k.a. the Biowave Generator) and the MiniFG (Frequency Generator) are not medical devices and we can't advocate them for medical use. |
