Delivery
All orders are shipped as quickly as possible by Canada Post service. The parcels are usually turned over to the delivery service within 1-3 working days. For all in-stock items, usual delivery time in Canada is 3-6 working days, 6-12 working days to the United States and longer to the rest of the world (up to 3 months). Delivery time also depends on the type of delivery service chosen at checkout. Faster delivery is always available.

Program Drivers
Program drivers which are in stock will be shipped out promptly and delivery time is the same as any other in stock item. If out of stock program drivers are ordered after contacting our sales team, add 10 business days on top of all delivery estimates. All Program Drivers are manufactured in Switzerland..

Out of Stock Items
Delivery time on items purchased as Out of Stock (after contacting our sales team) depends on our next stock shipment, plus the usual delivery time. The sales agend you contact should be able to provide a rough time estimate.

Pick up orders as well as Cash on Delivery are accepted for repeat clients only in the Greater Toronto Area. Please contact us to enquire about the Shipping Discount coupon code necessary for pick up orders.

If a shipment is not accepted, we reserve the right to claim indemnification for all damages.

Please understand that follow up orders cannot be fulfilled if previous orders have not been paid yet. Outstanding debts that are not paid after written reminders were sent are collected through the court system.

System breakdowns, Government action, delays in supplies not due to our fault, strikes and lockouts as well as force majeure entitle us to withdraw in part or in full from the contract or to prolong the delivery time accordingly. If the merchandise cannot be supplied, we can withdraw from the contract.

Packaging and Shipping
Delivery is to the invoice address, unless a different shipping address is specified at the time of order.

The merchandise is packed carefully.

Shipping is at the risk of the customer. The packaging cannot be returned or refunded. Packaging becomes the property of the customer. Shipping costs are charged to the customer. The choice of the shipping method is done by us unless the customer requests a special kind of delivery, in which case any extra cost is charged to the customer.

Our Satisfaction Guarantee
Complaints about the merchandise are to be directed in writing to our office within one week. In case of a damaged delivery, notify the shipper at the time of delivery on the receipt and us as soon as possible.

If you are not completely satisfied with your product we will be happy to exchange it for something else in our store of the same value. Items you are exchanging should not be openned or used. We must recieve these items before the new products are shipped. Please get a return permission before returning merchandise. Postage for returns is to be paid by the customer.

If you have a justified complaint about a product, we reserve the right to replace, refund or correct the merchandise. Other claims are ruled out. We do not accept liability for consequential damage.

You have a 30 day product exchange guarantee after receiving the merchandise. You do not need to justify your exchange. Please email customer support and we would be happy to provide you with further details and shipment information.