Delivery
All orders are shipped as quickly as possible by Canada Post service. Please let us know if you request a specific type of delivery. The parcels are usually turned over to the delivery service within 3-4 working days within North America. Pick up orders as well as Cash on Delivery are accepted for repeat clients only in the Greater Toronto Area. Please contact us to enquire about the Shipping Discount coupon code necessary for pick up orders.
If the merchandise is not in stock, the shipment is delayed if we expect re-supplies within a few days. If re-supplies are expected in more than a week, a partial delivery is shipped.
If a shipment is not accepted, we reserve the right to claim indemnification for all damages.
Please understand that follow up orders cannot be fulfilled if previous orders have not been paid yet. Outstanding debts that are not paid after written reminders were sent are collected through the court system.
System breakdowns, Government action, delays in supplies not due to our fault, strikes and lockouts as well as force majeure entitle us to withdraw in part or in full from the contract or to prolong the delivery time accordingly. If the merchandise cannot be supplied, we can withdraw from the contract.
Packaging and Shipping
Delivery is to the invoice address, unless a different shipping address is specified at the time of order.
The merchandise is packed carefully.
Shipping is at the risk of the customer. The packaging cannot be returned or refunded. Packaging becomes the property of the customer. Shipping costs are charged to the customer. The choice of the shipping method is done by us unless the customer requests a special kind of delivery, in which case any extra cost is charged to the customer.
Money Back Guarantee
Complaints about the merchandise are to be directed in writing to our office within one week. In case of a damaged delivery, notify the shipper at the time of delivery on the receipt and us as soon as possible.
Please get a return permission before returning merchandise. Postage for returns is to be paid by the customer.
If you have a justified complaint about a product, we reserve the right to replace, refund or correct the merchandise. Other claims are ruled out. We do not accept liability for consequential damage.
You have a 30 day money back guarantee after receiving the merchandise. You do not need to justify your return. You can make use of your money back guarantee by sending your merchandise back to:
Wellbasics.com
2369 Kingston Rd. East
P.O. Box 28056
Toronto, Ontario
M1N 1T0
Toll Free: 1.888.635.4640
Fax: 1.416.238.6550
E-Mail: info@wellbasics.com
You must return the merchandise within 30 days. Between our shipping the merchandise and our receiving it back, a time of no more than 45 days must have elapsed, including all transports. The risk of shipping the merchandise back is with you. If you want to go the safe route, ship the parcel registered. The credit to your account is done right after receiving the merchandise back. If we do not have a credit card for you, we send you a check or transfer the money to your account, whatever is more convenient for us.
The merchandise must be in original intact packaging and not damaged or worn. Merchandise with a short shelf life is exempt from the money back guarantee, if they were purchased in the course of a special. |
